Privacy Policy
Emerge Energy respects your privacy and is committed to protecting your personal data. The purpose of this Privacy Policy is to explain how Emerge Energy collects, uses, and protects your personal information when you interact with us, including through:
- Your use of the Emerge Energy website, including when you make an enquiry on your own behalf or on behalf of your business
- Your registration for any products and/or services
- Your interaction with Emerge Energy on social media platforms
- Any personal data you provide to Emerge Energy by other means.
This Privacy Policy also explains what we do with your personal data, how we keep it secure, your privacy rights, and how the law protects you.
It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when collecting or processing your personal data, so you are fully aware of how and why we use your data. This Privacy Policy supplements other notices and does not override them.
This policy is provided in a layered format, allowing you to easily navigate to the sections most relevant to you:
- Who we are
- Your personal data
- How your personal data is collected
- How we use your personal data
- Disclosure of your personal data
- Data security
- Your legal rights
At Emerge Energy, we are committed to protecting and respecting your privacy.
Who We Are
Emerge Energy is a business energy consultancy working alongside UK business energy suppliers. We are dedicated to helping businesses find competitive prices for their utility services.
Your Personal Data
The personal information we may collect, store, and use includes:
- Your name and contact details (including business and personal postal address, email address, and telephone number)
- Your date of birth
- Business utilities information (including energy consumption, meter numbers, meter type, and current supplier)
- Information about your activity on our website and the device you use to access it, such as IP address and geographical location
- Bank details
- Any other personal information you choose to share with us.
Where appropriate, we will clearly explain why we are collecting this information and how it will be used.
How and Why We Use Your Personal Data
We may use your personal information for the following purposes:
- To provide you with products, services, or information you have requested
- To process orders or enquiries you submit
- To fulfil our obligations under any contracts entered into with you
- To maintain records of our relationship with you
- To conduct analysis and market research to improve our services
- To verify and update contact details using third-party sources
- To request feedback on our services
- To notify you of changes to our services
- To send communications you have requested or that may be of interest to you, including information about our services
How Your Personal Data Is Collected
We collect personal information in the following ways:
- Information you provide directly when you visit or interact with our website
- Information about your website usage, such as pages visited, time spent on pages, services viewed, and referral sourc
- Technical information, including device type, IP address, browser type, and operating system
- Information provided by third-party organisations or subcontractors who may have offered you similar services
We also collect personal data through the use of cookies. Further details can be found in the Use of Cookies section below.
Social Media
When you interact with Emerge Energy on social media platforms (such as Facebook or Twitter), the information we receive depends on your privacy settings on those platforms.
Disclosure of Your Personal Data
We may share your personal data with third parties where necessary to achieve the purposes outlined in this policy. These may include:
Third Parties Working on Our Behalf
We may share your information with trusted third-party service providers, suppliers, agents, and subcontractors who perform services on our behalf. We only share the information necessary to deliver those services and ensure contractual safeguards are in place to protect your data. These parties are not permitted to use your information for their own direct marketing purposes.
Third-Party Product Providers
We work with trusted third-party product providers who offer products and services relevant to our customers. When you enquire about a product, the relevant provider may use your personal data to fulfil their contractual obligations and will act as a joint data controller. We recommend reviewing their Privacy Policies. These providers may also share your information with us, which we will process in accordance with this policy.
Legal and Business Transfers
We may disclose your personal data if required to do so by law, to prevent fraud or crime, or as part of a business sale, restructuring, or reorganisation. In such cases, we will take reasonable steps to ensure your privacy rights continue to be protected.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
While we take all reasonable steps to protect your information, transmission of data over the internet is never completely secure. Any data you transmit to us is done at your own risk. Once received, we make every effort to secure it on our systems.
If you are provided with (or choose) a password to access certain parts of our website, you are responsible for keeping it confidential and must not share it with others.
Use of Cookies
Our website uses cookies to enhance your browsing experience and improve our services. Cookies are small data files stored on your device that help us recognise you when you return to our website, such as remembering your preferences.
You can disable cookies through your browser settings; however, doing so may limit the functionality of our website.
Links to Other Websites
Our website may contain links to external websites operated by third parties. This Privacy Policy applies only to the Emerge Energy website. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their content or practices.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory obligations. Retention periods are reviewed regularly.
Your Legal Rights
We may process your personal data where it is necessary for our legitimate interests, provided those interests do not override your rights. These legitimate interests include:
- Sending postal communications we believe may be of interest to you
- Conducting research to better understand customer needs
- Improving and personalising our services and communications
- Understanding how users interact with our website
We carefully balance our interests against your rights and will not use your data where it would be excessively intrusive, unless required or permitted by law.
Where we process sensitive personal data, we will only do so with your explicit consent or where otherwise legally permitted.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this website, and significant updates will be clearly highlighted. We encourage you to review this page periodically.
Review of This Policy
This Privacy Policy is reviewed regularly.
Last updated: June 2021